Cancellation, Returns And Refund Policies

CANCELLATIONS
Order can be cancelled before the shipment. After shipment, it can be only RTO. Once the order gets cancelled amount will be refunded for ‘prepaid orders’.

Cancellation Criteria

• Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
• In case of wrong product price or specification mentioned on namibind.com.
• Unavailability of products – in exceptional cases, if a product runs “out of stock” with the vendor, the product will be cancelled.
• If the area falls under “Non-Serviceable zone” or “out of delivery area” by our Logistic Courier Partner even after placing the order in that case order can be cancelled.
• Suspected fraudulent information.

RETURNS

In case, if you received a damaged product, it must be reported to us through Register email ID and sent via email at help@namibind.com within 48 hours of delivery with an image of the damaged product along with the packaging pictures.

Guidelines for Returns & Replacement:

• The product is damaged/defective.
• This differ from the description on the website.
• Wrong item delivered/Wrong Colour/Wrong Size/Wrong Quantity.
• Missing parts/accessories.Return Eligibility
  • In case of returning the product, the customer needs to inform us within 3 days of receiving the order. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.
  • If the product is delivered defective or damaged, in that case, the customer needs to inform us through Register email and send it to help@namibind.com or Call us at +91 9555086767 (Helpline Number) within 48 hours from the time of delivery.
  • Products should be unused.
  • All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories, and in the original manufacturer’s box/packaging as delivered to you.
  • The invoice should be available.
  • Products marked as “non-returnable” on the product detail page cannot be returned.

  Returning a Product

  There are 2 ways to return the product. One is to return the product from our side where we send the courier partner and get the product picked up from customers. However, in some cases, if we cannot provide return service then the customer needs to send the product to us through India Post only. Once, the product is received by us, then we will reverse the courier charges.

   Steps to follow to Return a Product

  • The customer needs to inform us through call/email within 3-4 days of receiving the order.
  • The product should be unused.
  • The invoice should be available.
  • We will raise a request for Reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner will collect the product within 2-3 business days.
  • The customer needs to pack the product with Brand packing & paste the invoice on it.
  • The customer will hand over the product to the courier boy.
  • Once the pick-up is done, the product will be sent to us by the courier partner.
  • After receiving the product, a quality check will be done over the product by our team which takes 2 days’ time.
  • If the product is found damaged/defective by our team, We will try to arrange a replacement; however, it depends on the availability of the product.

  In some cases, where our Logistic Service Provider doesn’t provide a reverse pickup facility, the customer will have to send the product on his own only through India post at the below-mentioned address after the request for reverse pickup is raised:

  NATIONAL INDUSTRIES, 139-c, Ground Floor, Oppo. MCD Park, Mohammad Pur, New Delhi – 110066

  Once sent, the customer needs to share the Courier slip along with the following bank details at help@namibind.com:

  • Account number
  • Account holder name (Same as registered with namibind.com)
  • IFSC Code
  • In case, after receiving the product if we found any discrepancy by our Quality inspection team, we will re-ship the product to the customer, and in that case, the customer will have to bear the courier charges for re-shipment in order to receive the product. No courier charges for sending the product will be reimbursed.

REFUNDS

• Once the order gets canceled, the amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.
• Credit/Debit Card/Net Banking/Wallets – 2-4 business days
• If the transaction is done through NEFT and Cheque then the customer needs to share the below-mentioned details at our Email Id halp@namibind.com from the registered e-mail id.
  • Account number
  • Account Holder name
  • IFSC Code
• After receiving the required information for a refund, the refund will be processed in 2 business days and the same will reflect in your account in another 2-4 business days.